94bet's Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") applies to all services, websites, and related applications of the 94bet platform ("we", "us"). This Policy is designed for users in Bangladesh ("you", "your") and is effective in accordance with Bangladesh Standard Time (BST, UTC+6).

By using 94bet's website or services, you are considered to have given your full consent to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services.

We believe that transparency and honesty are the foundation of a trustworthy relationship. Through this Policy, we want to clearly inform you how your information is managed, why it is collected, and under what circumstances it may be shared with third parties.

What Information We Collect

94bet may collect the following types of information to maintain a safe and effective relationship with you:

2.1 Information You Provide Directly

When you open an account or use services on the 94bet platform, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only users aged 21+ may register)
• Email address and contact details
• National ID card or other identity verification documents
• Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts (for transaction processing only)
• Username and password (passwords are stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Login time and session duration on the platform
• Pages visited and click patterns
• Information collected through cookies and similar tracking technologies
• General location information (at country or region level — not precise GPS location)

2.3 Transaction-Related Information

Information related to every financial activity — deposits, withdrawals, bets, and rewards — is logged in our system. This information is used for financial security, fraud prevention, and dispute resolution.

Purpose of Data Use

94bet uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Identity Verification: Confirming age and identity — in particular, ensuring users are 21+.
• Financial Transactions: Completing deposit and withdrawal processes securely.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Security & Fraud Prevention: Detecting suspicious activity to keep the platform safe.
• Service Improvement: Analyzing usage patterns to improve the quality of the platform.
• Responsible Gaming: Supporting users who may be at risk of excessive gaming.
• Bonuses & Promotions: Informing you about offers applicable to you.
• Legal Compliance: Adhering to applicable laws and regulations.

Data Storage & Security

94bet keeps your information secure by adopting the highest standards of technical and administrative protection. Our security framework is built on the following pillars:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption: all data transmissions are end-to-end encrypted.
• Advanced firewall and intrusion detection systems.
• Password hashing — no password is stored in plain text.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication (2FA) support.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period in line with legal requirements and financial record-keeping obligations. When no longer needed, information is securely deleted.

4.3 Administrative Security

Only authorized staff can access your information. All staff have signed confidentiality agreements and receive regular training.

Sharing Information with Third Parties

94bet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, and customer support. These partners are given access only to the information they need and are bound by strict confidentiality agreements.

5.2 Legal Obligations

In the case of a court order, government directive, or legal requirement, we may be obliged to provide the relevant authorities with necessary information.

5.3 Fraud & Security

Information may be shared with relevant authorities where necessary to prevent financial fraud, money laundering, or other unlawful activities.

Cookie Policy

The 94bet website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve your experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality — login sessions, security verification.
• Functional Cookies: Used to remember your preferences and settings — language, display settings.
• Analytics Cookies: Collect platform usage statistics to improve our services.

Most browsers allow you to control cookies. However, disabling essential cookies may cause some 94bet services to not function properly.

Your Rights

As a 94bet user, you have the following rights over your own personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted — however, this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Data Portability: The right to receive your information in a structured, commonly readable format.
• Right to Object: You may object to your information being used for specific purposes.
• Right Against Automated Decision-Making: You may request that significant decisions about you not be made through a fully automated process.

To exercise these rights, contact us at [email protected] or through 24/7 live chat.

Protection of Minors

94bet is for users aged 21 and over only. We strictly prohibit the collection or processing of information from minors. If we become aware that a minor has registered by mistake, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their minor child is using our platform, please contact us immediately.

International Data Transfers

Our servers and service provider partners may be located in various countries. If your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the receiving country.
• The transfer is carried out under contractual safeguards.
• The security and confidentiality of your information is maintained in accordance with the standards of this Policy.

Policy Changes & Updates

94bet reserves the right to update this Privacy Policy as circumstances require and in light of legal changes. For any significant changes, we will:

• Publish the new version on this page and update the date.
• Notify you of the changes at your registered email address.
• Provide adequate notice before changes take effect.

By continuing to use the platform after any changes, you are considered to have accepted the updated Policy.

Links to Other Platforms

The 94bet website may contain links to third-party websites. 94bet is not responsible for the privacy policies of these external sites. We recommend that you review the privacy policy of any external site before visiting it.

Responsible Gaming & Data

We take responsible gaming very seriously. Using information about your gaming activity, we:

• Identify possible signs of excessive gaming.
• Advise users to take a break when needed.
• Provide the option to voluntarily set limits and pause your account.

To learn more about responsible gaming, visit our Responsible Gaming page.